Returns & Exchanges
At Tivoli Audio, we want you to be completely satisfied with your high-fidelity audio experience. If you are not happy with your purchase, you can return your product in its original condition within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the RMA process.
Package Your Audio
Securely pack your device in its original packaging, including all accessories, manuals, and cables to ensure a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned unit, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing